Return & Exchange Policy

Overview

This policy applies to all products purchased through globalsuplement.shop. It explains when an item qualifies for return or exchange, how to start the process, and how refunds are issued.

Return eligibility

You can request a return within 7 days of receiving your order, provided the item meets the conditions below:

• The product is unopened, unused and in its original packaging with seals intact.
• You have proof of purchase — your order number or receipt.
• The product is not listed under Non-returnable items.

Non-returnable items

For hygiene and safety reasons, the following cannot be returned or exchanged once the seal is broken:

• Opened or used supplements, powders, capsules and liquids
• Items marked as final sale or clearance
• Gift cards and promotional bundles

If a sealed product arrives defective or was sent to you in error, see Damaged or wrong items below — those are still covered.

How to start a return

• Email support@globalsuplement.shop with your order number and the reason for the return.
• Our team will confirm eligibility and send you the return address and instructions.
• Pack the item securely in its original packaging and include your order number inside the box.
• Ship the item back using a trackable courier service.

Please wait for confirmation before sending a product back — items returned without prior approval may not be processed.

Exchanges

If you’d like a different size, flavor or product instead of a refund, let us know when you contact us. Exchanges follow the same 7-day, unopened-product eligibility rules as returns. Once we receive and inspect the returned item, we’ll ship out the replacement — if there’s a price difference between products, we’ll email you a link to pay or refund the balance.

Refunds

Once your return is received and inspected, we’ll email you to confirm it has been approved. Approved refunds are issued to your original payment method, and typically appear within 5–10 business days, depending on your bank or card provider.

Original shipping charges are non-refundable, except where the return is due to our error (see Damaged or wrong items).

Damaged or wrong items

If your order arrives damaged, defective, or isn’t what you ordered, contact us within 48 hours of delivery with your order number and a photo of the item. We’ll arrange a free replacement or a full refund, including shipping costs, at no charge to you.

Return shipping costs

We recommend using a trackable shipping service or purchasing shipping insurance for returns over a significant value — we can’t guarantee that we’ll receive your returned item.